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The Floor Shop

Updated 2026-08-18 · 7,718 reviewed · 141 listed · Scored from 41 Google reviews · How we rank ›

4.6(41) 80 composite score See reviews on Google ✓ Google-verified
Commercial & Industrial FlooringGarage Floor Coating
The Floor Shop
Services
Commercial & Industrial Flooring, Garage Floor Coating
Reviews
41

What recent reviews say

Installation teams consistently deliver flawless results, even in challenging condos with uneven walls, radiators, and tight layouts. Installers like Wojciech and Marco have 20-40 years of tenure. Peter (owner) and staff guide customers through material selection thoughtfully. However, retail store staff occasionally sit at desks and ignore walk-in customers, creating a stark contrast to the quality of the finished work and phone consultation experience.

The company works around unexpected problems without upcharges, honors original quotes, and meets or beat timelines. They stock premium brands (Vintage, Mercier, TORLY) and handle engineered hardwood, vinyl, and specialty installs. Customers praise their professionalism handling water damage recovery and complex layouts that other contractors struggled with.

Praised for
  • skilled installers with decades of experience
  • patient consultation and product guidance
  • flawless workmanship in difficult spaces
  • honors quotes and handles unexpected problems
  • transformative results with quality materials
Watch-outs
  • staff indifference and poor in-store customer service
  • employees dismissive when customers ask for help
  • inconsistent service between installation and retail experience
skilled-applicationprofessional-crewdurable-finishpunctual-crewwarranty-honoredclean-jobsitepoor-communication
Best for: Condo and home owners needing engineered hardwood or vinyl in challenging layouts and uneven floors
Think twice if: Walk-in retail store experience can be inconsistent; phone consultation and installation quality are more reliable

Strengths

  • installers with 20-40 years tenure
  • handles complex condo layouts and structural challenges
  • premium material selection and expert consultation
  • honors quotes and manages unexpected costs

Worth knowing

  • Wojciech and Marco are core installers with 20-40+ years tenure
  • Peter is the owner; James, Darren, Ryan also named as helpful staff
  • Vintage brand (made in Canada) frequently praised; also stock Mercier and TORLY vinyl
  • Honor original quotes even when unforeseen work arises
  • Head of showroom on Wicksteed location mentioned
  • Work successfully around radiators, cabinets, uneven walls, and concrete columns
  • One reviewer noted they kept customer samples for months during construction delays without pressure

What reviews say by service

Residential Epoxy Flooring
Reviews cover hardwood and vinyl, not epoxy; category not clearly evidenced in review text
Commercial & Industrial Flooring
One party-room condo installation praised, but reviews do not clearly speak to industrial or commercial epoxy flooring

How it compares

  • Rated 4.6 against a 4.91 average across the 97 commercial & industrial flooring businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 80
Review volume 70
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
35
4
1
3
2
2
1
1
2

Common questions

Do your installers have flooring experience?
Most installers have been with The Floor Shop for over 20 years; some like Wojciech have 40 years tenure. The company states it is a Preferred Installation Company to Holmes on Homes on HGTV.
Will you honor your quote if unexpected problems come up during install?
Yes. Multiple recent reviews report The Floor Shop honored original quotes when unforeseen levelling or removal work was needed.
Can you install flooring in a condo with uneven walls or tight spaces?
Yes. Customers report successful installations around radiators, cabinets, concrete columns, and uneven walls, with polished final results.
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Last updated 2026-08-18